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Theo Paphitis Retail Group

Keeping stores well-lit with reliable planned and reactive maintenance from Greenlite Group – experts in retail lighting maintenance.

Greenlite Group is keeping the lights on and reducing costs at 252 branches of the UK’s best known retail chains

We are the lighting and electrical maintenance partner for Theo Paphitis Retail Group’s family of high street brands.

The challenge

It’s a well-known fact that gloomy, under-lit areas not only affect a store’s atmosphere, they can also directly impact on sales. It is therefore crucial that failed lighting is replaced quickly.

So, when Theo Paphitis Retail Group (TPRG) - the owner of famous brands Ryman Stationery, Robert Dyas and Boux Avenue - approached us for lighting and electrical maintenance at 252 stores across the UK – we knew we could make a real difference to their bottom line.

The brief was a simple one. Could we devise a regular maintenance schedule that would keep all stores fully lit in the most efficient way possible? The answer was ‘yes’: At Greenlite Group, this is precisely where our solutions can really add value.

Our solution

First, we devised a schedule for regular, planned maintenance visits to 252 stores in the Group. Next, we implemented a holistic approach to ensuring the best efficiencies. For example, simply replacing failed lamps can be a false economy if the lighting system itself is old or inefficient. 

Rather than ‘just patch things up’ we look closely at the lighting systems to see where improvements could be made. Coupled with this, our online records ‘flag’ stores that have required an unusually high level of maintenance – where this is the case, we apply further investigation.

For the team at TPRG, our process of working helps to reduce wasted journeys and costs: Our 'call-ahead' procedure means we always call each store ahead time to ask whether the visit is required. If there are no lighting or electrical faults then we postpone the visit. It’s simple, but it makes a big difference to the customer.

Aside from our ‘hands on’ maintenance support, we also provide the TPRG management team with high-level guidance and advice on a range of lighting and electrical efficiency challenges: For example, we proposed a new, energy efficient LED solution that could help one store to save 59% a year.

What was the outcome?

  • Regular lighting maintenance ensures that TPRG’s stores are always well lit – improving customer experience.
  • Improving store aesthetics makes a significant contribution to increased sales.
  • Efficient maintenance scheduling ensures that the time is used effectively.
  • Our holistic, proactive approach helps to identify significant energy and cost saving opportunities.  

We are keeping the lights on at 252 TPRG stores across the UK